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Question: We have a provider who is performing knee implants that will allow him to bill for the remote therapeutic monitoring (RTM) codes (98980 and 98981). The vendor is telling us that clinical staff can perform these services based on coding information they found online, but a recent CPT Assistant seems to be saying that a physician or qualified health care practitioner (QHP) must personally perform those services and that they can’t be billed by clinical staff. I am not sure how to proceed.
Question: I read your recent article about incident-to billing. One of my practitioners has a question I am unable to answer. Is there a time limit on what is considered a new problem? For example, if a patient is not treated for a particular problem in over a year, is it now considered a new problem? Please advise.
Question: We performed transitional care management (TCM) on a patient who had been discharged as an inpatient by a provider from a different practice. When our claim went in, the payer did not have the discharge summary on file and denied our claim. What can we do?
Question: How do you code and bill for wound debridement involving the disposal of unused cellular-based tissue product (CTP)?
Question: Under the new E/M office visit guidelines, is there a way to code an office visit when the note doesn’t contain enough information for medical decision-making (MDM)? We regularly see charts that say things like “nosebleed” or “reviewed labs.” Asking providers to update their notes doesn’t work.
Question: Our practice is looking for ways to reduce the number of documents we use. Are we allowed to create our own version of Medicare’s advance beneficiary notice of non-coverage (ABN) that is based on a financial waiver used by some of our private payers?
Question: The CPT guidelines for E/M office visits (99202-99215) do not include examples of tests or treatments that are low risk or minimal risk. Our coders aren’t sure how to score risk for some encounters, so they send questions to the providers, which has had a negative impact on everyone’s productivity. Can we continue to use the examples of low and minimal risk management options from Medicare’s table of risk to code our office visits?
Question: If one of my providers is caught in an undercover “sting” by a state or federal agency, is the practice obliged to defend the provider? If the agency asks for the practice’s cooperation, are we obliged to give it? If the provider gets arrested, are we obliged to defend them?
Question: At our practice, the billers are often the ones to close the doctor’s note. While we read through the note for coding, we also correct spelling and make other staff aware of missing documentation or orders. We sign and date along with the doctor’s signature and date. Is this OK? Also, if our physician assistants are rendering providers and we bill under our surgeon’s national provider identifier (NPI), do both the physician assistant (PA) and the surgeon need to sign the note?
Question: Which providers can perform and bill for psychological testing services described by CPT codes 96136-96139?


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