Doctor fights back against online complaints
Effective May 25, 2012
Published Aug 1, 2012
On national forums that focus on assessing physicians, such as RateMDs.com, the comments cascade around the clock, reflecting patients' feelings about their doctors. The statements roll down the website with immediacy: This doc was "the best" (18 minutes ago!); that one was "very rude" (14 minutes ago!). The authors are anonymous, but the subjects of their commentary are sometimes identified, albeit only with a last name.
Physicians see their patients one-on-one, but what happens behind closed doors can quickly become open to debate on the Web, with patients telling all, if they want. It's a free market of ideas and conversation, and it's a reminder that there are some things a physician, or anyone, can't take too personally. Then again, when you consider that your professional reputation and livelihood are at stake, you might decide to go to court.
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