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From flexible work schedules to childcare programs to family leave policies, many organ-izations now offer a wide range of company benefits intended to help employees successfully balance their home and work lives. "Today people spend a lot of time at their job, and we know that probably the most important thing is [that it's] not just about salary and benefits, but it's about the work environments, being made to feel that you're valued, you're recognized for doing a good job, and that you make a difference," says Marilyn Potgiesser, RN, HR director at Bronson Healthcare Group in Kalamazoo, MI.

Create a great first impression of your medical practice

04/01/2007

Editor's note: This article is the first in a two-part series about improving patient perception of your medical practice. This month, we focus on how to implement a caller-friendly voice mail system and streamline appointment scheduling. Next month's article will focus on billing practices, patient paperwork, and structuring a productive workspace. The old saying "You never get a second chance to make a first impression" is true in every aspect of life, including your medical practice. In fact, in many cases your first impression might be your only impression.

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