Home | 9/23/2021 Issue | Article

Streaming a family update via Zoom? Don’t bill as an office visit

Effective Sep 23, 2021
Published Sep 27, 2021
Last Reviewed Sep 23, 2021
Question: My doctor had a telehealth visit with a 75-year-old patient who has well-controlled diabetes and mild cognitive decline. A week later, with the patient’s permission, the physician gave the patient’s adult daughter an update on her father’s health. The conversation took place through Zoom and lasted 23 minutes. The patient wasn’t present. Can we bill the conversation to Medicare as an E/M visit (99202-99215) under the special rules for telehealth services or, alternatively, the new E/ M guidelines?

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