Build lasting patient relationships with good telephone techniques
Effective Mar 1, 2002
Published Mar 21, 2002
By now the importance of good telephone techniques in forming quality patient relationships is understood by most health care practices. However, because there are always new staff to be trained, and because even seasoned staff members can become harried and cease to use the best telephone etiquette, it’s a good idea to seek constant improvement in this area. The results are often better patient retention and an increase in new patients. One way to be sure your telephone response protocol is remembered and followed is to create a guide for your staff to follow. These forms should
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