Case No. 2: The case of the overwhelmed, undermanaged billing staff
Effective Aug 3, 2015
Published Aug 3, 2015
Last Reviewed Jul 31, 2015
With the deductible season occurring at the beginning of the year and the fact that many of the practice’s patients had high-deductible health plans (HDHP), the patient A/R had soared to three times the level it had been at the time the staff changes had been made. We took steps to address those issues — and the billing team brought its total A/R balance down from 36 days of charges to 28 days
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