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10/16/2023
Question: Are there any ICD-10-CM 2024 code or guideline updates related to COVID-19 screening or diagnosis?
10/09/2023
Question: We had a provider perform an excision of prepatellar bursa (27340) in the office, place of service (POS) code 11. Patient has United Healthcare Shared Services-GEHA insurance. They denied the claim stating that CPT 27340 is not billable with POS 11. I have never had this issue before. Are there any coding rules/guidelines that prohibit use of some CPT codes at certain places of service or is this some weird payer-specific rule?
09/11/2023
Question: Some of our clinical staff is going on vacation and we’re going to bring in locum tenens providers to cover for them. We have a physician assistant (PA) who wants us to swap in a fellow PA who freelances in a reciprocal billing arrangement. Can we do that?
09/11/2023
Question: Which place of service (POS) code should we use for telehealth services in 2024?
08/07/2023
Question: What are some tips for organizations that are just starting out capturing the type of information to report social determinant of health (SDOH) diagnoses in ICD-10-CM?
07/17/2023
Question: Our practice performs and bills for simple tests in our CLIA-waived lab. For more complex tests, the patient comes to the practice, we collect the specimen and send it to an outside lab. In both cases, storing and handling specimens takes extra time and expense. Can we bill 99000 (Handling and/or conveyance of specimen for transfer from the office to a laboratory)?
07/03/2023
Question: When selecting the level of risk to code based on medical decision-making (MDM), the 2023 E/M guidelines state that you can count the risk of treatment options that were discussed but ultimately not chosen. We are wondering how much discussion must be documented in order to count toward risk? For example, our providers will list the treatment options and then document what was recommended and decided...
06/26/2023
Question: Our physicians and nurse practitioners (NP) prefer to call patients with their test results rather than waiting until the next visit or delegating the task to a member of clinical staff. Most of the calls last at least five minutes, but some can take much longer. Our providers have said we should bill the calls as telephone E/M services (99441-99443) when the patient is a Medicare beneficiary or has a payer that covers telephone E/M. Is that permissible?
06/26/2023
Question: We’re in a HPSA [health professional shortage area] and have trouble finding appropriate doctors. I’m told there’s a government program that allows qualified foreign doctors who want to work in the U.S. to do so if they commit to working in a HPSA. How do we get in on that?
06/12/2023
Question: We were told that we need to contact the patient’s primary care provider (PCP) before we perform epidural steroid injections (ESI) for Medicare patients. It’s hard to get the PCPs’ authorization for the injections. Where can we find proof that we need a PCP’s permission?

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