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Physician Practice Perspectives
02/01/2007

With all of the responsibilities and demands that office staff face on a daily basis (e.g., unhappy patients to cope with, incessant calls to answer, and insurers to battle), keeping staff motivated can often prove a daunting challenge. As a practice administrator or office manager, "you're working in some of the most intense environments that there are," says Jody Urquhart, a motivational speaker and author who gave the keynote address during the PAHCOM national conference in Florida this past fall. Staff must deal with not only their own concerns, but also the individual concerns of their patients, says Urquhart, who writes the syndicated column "Joy of Work," which is published in more than 65 magazines and journals.

02/01/2007

Editor's note: This is the second story in a two-part series about the flu season. Last month, we looked at ways to prepare your practice for the flu season. Every year up to 20% of the population is infected with the influenza virus (flu). Of those, 200,000 are hospitalized due to complications and 36,000 die, according to the Web site of the Centers for Disease Control and Prevention (CDC). This is why it's important for your practice to keep your patients educated about flu vaccines and preventive measures to stem the spread of disease, says Terri Rebmann, associate director for curricular affairs and assistant professor at the Institute for Biosecurity of Saint Louis University's School of Public Health in St. Louis.

02/01/2007

Starting in May 2007, all covered healthcare providers must begin using their National Provider Identifiers (NPI) to identify themselves in all standard transactions with all of the health plans with which they work. That means physician practices must overcome many daunting challenges to ensure that the transition runs smoothly. These challenges include everything from making sure that your practice's internal systems accommodate the new NPIs to coordinating with vendors about their readiness.

02/01/2007

If your physician practice is like many others, then every month you have balances due from patients who haven't paid you. You might not be able to eliminate outstanding balances, but accepting credit cards can help you decrease them and increase your monthly revenue. Many practices don't accept credit cards, which have a reputation of being burdensome and expensive. But holding out for cash can cost you big money. Monthly revenues at one New Jersey practice increased by about $2,000 after it started accepting credit cards. Facilities across the country are enjoying similar results.

02/01/2007

Being fired without warning from a position that you care about is one of the most painful experiences a person can have. You come to work every day prepared to deal with whatever comes your way. Things appear to be going great with your practice-the physicians seem satisfied, patient census is high, and money is flowing. And then suddenly the boss is telling you to pack up your desk. It may be amusing on television when Donald Trump tells one of his apprentices, "you're fired," but there is nothing remotely amusing about having your livelihood and a position you care about taken away without any warning. Yet it happens to good people every day.

02/01/2007

Finding time to write an article or two may seem like an improbability, but you may want to reevaluate your schedule. Getting published-which is easier than you may think-can not only beef up your résumé, but can help recruit patients to your practice and earn you additional revenue as well. It also positions you as an expert in your field and adds to your professional cachet. "The main idea is to share your knowledge and expertise," says Thomas A. Girton, FACMPE, business manager for the Pediatric Center in Glen Allen, VA

02/01/2007

Whether you are a solo practicing physician or a member in a larger group practice, it's wise to begin thinking about your business succession plan. With advanced planning, you can come to a financially beneficial conclusion and ease the transition of ownership. Solo physician practices Individual physicians must pursue the future of their practice with intensity and thoughtfulness. The good news is that the extra effort can have a direct effect on the financial rewards of succession planning. Predictably, the aggregate compensation for services and sales price increases with the amount of time and effort devoted to this task.

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