Don’t let patient disputes escalate; plan to protect yourself
Effective Aug 1, 2024
Published Aug 5, 2024
Last Reviewed Aug 1, 2024
Minor patient disputes that do not rise to the level of malpractice or negligence can still be troublesome for a practice, especially if poor handling lets them get out of hand. Have an action plan in place to address them when they arise to avoid seeming brusque, overpromising or encouraging a more negative reaction.
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