Practices that treat CIGNA patients: Check that pile of unopened mail. In
the provider edition of CIGNA's Network News, April 2017, the payer notes that it mailed initial requests for medical records to collect data for the Healthcare Effectiveness Data and Information Set (HEDIS®) in February.
Unlike Medicare's Quality Payment Program, which is still optional (if you don't mind a pay cut), providers are contractually bound to cooperate with data collection for HEDIS®. Practices that have the ability can submit the required information through their electronic health records systems. Secure fax is another option, CIGNA says.
The requests included the names of the patients, "detailed description of what is needed from each patient’s medical record" and a time frame for returning the information, CIGNA announced in the
January 2016 Network News.