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03/18/2019
Question: At the doctor’s office where I work, the patients are often the friends or family members of staff members who assist with the exams. Yesterday, a coworker and I were preparing the charts for the day with our assigned doctor, and my coworker, Jane, told me that one of the patients we were seeing that day was the boyfriend of another coworker, Jill. Later, I happened to be having lunch with Jill in our break room, and she was talking about her boyfriend. I mentioned to her that Jane told me Jill’s boyfriend was coming in for his appointment and asked if Jill was planning on assisting his doctor during the exam. Jill was furious at Jane’s disclosure and said that she would be filing a formal complaint regarding a HIPAA violation. Is this really a HIPAA violation? Could my job really be in jeopardy?
03/18/2019
Q: What is the difference between the two types of Remittance Advice Remark Codes (RARC)?
02/25/2019
Question: What 2019 CPT updates were made to E/M codes for interprofessional telephone and internet consultations?
02/18/2019

Question: I started receiving denials on some of my flu vaccine claims, and my Medicare administrative contractor (MAC) indicated that it couldn’t price the vaccine because I was missing the “NDC.” What is this, and how do I know when to use it?

01/28/2019
Question: I’m confused by vaccine coverage when some of the shots aren’t covered by my payer. For instance, I’m getting denials on tetanus vaccines. How do I know which ones are covered? And what should I do when a patient comes in needing a shot that my practice may not get paid for?
01/28/2019
Question: Can an ICD-10-CM body mass index (BMI) code be used as a standalone code? If not, what documentation should we look for to justify the use of a BMI code?
01/28/2019
Question: How can I identify a suspended claim? Is there anything that can be done to move a suspended claim forward?
01/14/2019
Question: The orthopedic surgeon performed a total shoulder arthroplasty to treat a fracture (code 23472) and in the same encounter, did an open treatment of a proximal humeral fracture (23615) and a biceps tenodesis (23430). Yet codes 23615 and 23430 are bundled as components of 23472 by National Correct Coding Initiative (CCI) edits.This is leading some at our practice to wonder whether it would be better to just submit the fracture reduction and tenodesis codes and skip billing for the arthrodesis. What is the correct response?
 
01/14/2019
Question: We have a commercial payer that dropped a sudden rate change on us with no notice; we only found out via a paid claim. The payer says it notified us of the change 30 days before the date by which we had to approve it, but we never received any notice at all. How can the payer expect to get away with this? 
10/22/2018

Question: A nurse practitioner told a patient to return after an office visit if his chest pain worsened, and the provider ordered a nuclear stress test to take place the next day. Can my provider count the plan for the stress test in the medical decision-making for the previous encounter, even if the diagnosis isn’t made until eight days after the face-to-face encounter?

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